T-Mobile and Microsoft (Danger) Lost All T-Mobile Sidekick User Data
T-Mobile and Microsoft are in quite a mess at the moment. It’s not Microsoft itself, but a company owned by the Microsoft Corporation, called Danger. And Danger turned into trouble.
Danger and the producers of the Sidekick, announced that they lost all the data that was stored on their servers due to a failure in the system. And puff… just like that all the photos, contacts and every single file that was not backed up locally by the users is gone. And if you were still hoping, you should also know that Danger officials stated that it is unlikely that the data will be recovered from the servers.
In addition, T-Mobile’s Sidekick users have been forced to deal all week with a major outage that has still to be fixed.
While things may happen with a server, even if Danger was bought for no less than $500 million by Microsoft in February 2008 (that amount of money somehow guarantees that pros are working for them), it is not acceptable that neither T-Mobile nor Danger don’t constantly back up their data.
While T-Mobile is not that responsible for this problem, their reputation is at risk since it’s the T-Mobile name on the Sidekick. What do you think, is it acceptable for something like that to happen when you pay T-Mobile money and have a Microsoft-owned storage company working for that money?
- THIS POST WAS WRITTEN BY:
- Mihai Andrici
It is not acceptable at all.
What is even worse is that tmobile is ONLY giving one month of DATA credit. When you have no contacts in your phone you can’t even call anyone to actually use your voice plan; except to call tmobile to complain, your Mother, and probably your Grandma. Especially when they want you to pay the monthly voice plan bill.
Then to make matters worse when trying to re-create our address/phone books all of the information deletes within 2 to 4 hours. Therefore, our phone is virtually worthless.
So, T-Mobile then gives me two options; 1) to upgrade to another phone (close to $200) OR 2) cancel my contract and pay the $200 cancellation fees.
Seriously, this seems like an unethical and illegal business practices.
This company holds my information hostage for 9 days now, continues to feed me a line to be patient, assures me they are working on fixing the problem, announces that all information is more than likely gone forever, gives me a lously $20 credit and then expects me to shell out $200 to either have a working phone or to terminate my relationship with them.
Then they instructed me if I wasn’t happy with their solutions then I should obtain a lawyer.
Really?!?